help desk analyst
at
pvt company
in New York
A nationally prominent downtown Washington DC law firm is seeking a Help Desk Analyst for a contractual assignment that offers great long-term potential with its Information Technology Department. The Help Desk Analyst will be responsible for supporting law firm staff in a fast-paced Help Desk/Service Desk Environment. The Help Desk Analyst?s duties will include: 1) answering, evaluating, and prioritizing incoming technical requests for assistance from law firm users experiencing problems with hardware, software, networking, and other computer-related technologies; 2) collecting information about incoming problems, performing analysis, isolation, and leading users through diagnostic procedures in determining the source of issues; 3) resolution and corrective action to restore functionality of user problems; 4) working with and referring more complex problems to technical supervisors and/or development staff; 5) recording, maintaining and updating historical documentation in law firm database systems; and 6) performing other duties as assigned.
Job Experience:
The Help Desk Analyst candidate will have an Associate Degree with a minimum of 2 years of IT/Help Desk experience; a BA/BS Degree, Certified Help Desk Professional, MCP, MCSE, A+, or a related Certificate is preferred. The Help Desk Analyst candidate must be extremely proficient in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook, etc.) and have a willingness to learn new tools and technologies (i.e. FileSite, CMS, Adobe, etc). The ideal Help Desk Analyst candidate will have: 1) knowledge and understanding of customer service techniques; 2) have a strong telephone presence; 3) excellent communication skills; 4) a proven track record of good decision-making; and 5) strong troubleshooting abilities.
Due to the high volume of resumes we expect, only qualified applicants will be contacted.
About Ajilon Professional Staffing
Ajilon Professional Staffing is a leader in recruiting and project consulting. We are made up of several specialty divisions that align with the unique skill sets of our candidates. These include temporary and permanent recruitment of experienced accounting, finance and bookkeeping professionals, corporate management and office support talent, as well as attorneys, paralegal and legal support professionals.
